Service: Solution-oriented, fast and uncomplicated

At APS, our commitment doesn't end with the delivery of a customer project: we offer comprehensive support throughout the entire lifecycle of our products, thereby ensuring maximum availability and operational efficiency of our products in your application. 

Our services include:
- Rapid fault resolution and repairs
- Regular maintenance and upkeep
- Conversions and modernisations
- Replacement of obsolete equipment and reconstructions

With APS, you're in good hands – directly cared for by the engineers and service technicians who developed and manufactured your system.

Service

Our Service Portfolio

We offer tailor-made maintenance, repair, and technical support services for all our products.

Service for APS ChargePower

The high availability of APS chargers is the focus: our service level concept ensures high availability of the on-site charging infrastructure through spare modules and service technicians. Software diagnostics and updates are carried out by our engineers at the Niederbuchsiten site.

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Service for APS OnboardPower

APS grid converters are designed for over 20 years of maintenance-free operation. If a failure does occur, repairs are carried out in our service workshop in Niederbuchsiten, Switzerland. Every repaired unit is high-voltage tested and returned with a repair report.

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Service for APS GridPower

APS PowerLink power supply systems are designed for high availability. The APS Service Level concept ensures high system availability through spare modules and on-site service technicians. Software diagnostics and updates are carried out by our engineers at the Niederbuchsiten site.

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Service for APS Traction Power

APS DC/DC converters are designed for maintenance-free operation for 15 to 20 years. Should a failure nevertheless occur, repairs are carried out in our service workshop in Niederbuchsiten, Switzerland. Every repaired unit is subjected to a high-voltage test and returned with a repair report.

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Do you need technical support?

For troubleshooting, spare parts or service appointments, please contact our service department directly.

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APS ChargePower

Service for APS Chargers

To keep your fleet charged and ready for action

For public transport and logistics, a faulty charging process means the vehicle will be stationary. Therefore, the high availability of APS chargers is the focus: Our service level concept ensures high availability of the on-site charging infrastructure through replacement modules and service technicians. Software diagnostics and updates are carried out remotely by our engineers at the Niederbuchsiten site.

Thanks to the high modularity of the APS chargers, faulty modules can easily be replaced by trained technicians in the event of a failure.

We offer specialised support for our entire charging portfolio – from standalone All-in-One Chargers up to the modular Depot Charger and Terminal Charging Systems – to ensure your infrastructure delivers consistent performance year after year.

  • Commissioning & Integration We don't just deliver hardware; we ensure that your infrastructure is correctly installed, configured, and successfully tested with your specific vehicles. We check network protection settings and guarantee seamless communication with your backend (OCPP).
  • First Level Support For prompt support in the event of a fault, our trained local contract partners will ensure repairs are carried out; remote diagnosis via the backend and local spare parts inventory are of central importance in this process.
  • Second Level Support With technical expertise, we support our on-site contractual partners. Furthermore, we monitor the condition of the system in the backend, assist with fault diagnosis, and update the software.
  • Preventative maintenance Predictive maintenance for investment. Trained technicians carry out regular safety inspections (according to local standards) and maintenance on air cooling systems and power electronics to prevent downtime before it occurs.
  • Software lifecycle management Vehicles are evolving, and so are our chargers. We provide firmware updates for the internal controllers (including the Vector vSECC) to ensure ongoing interoperability with new bus/truck models and the latest ISO 15118 standards.
  • Fast response & spare parts We maintain a dedicated stock of critical components on-site and at our Swiss headquarters. In the event of a failure, our aim is to minimise the Mean Time To Repair (MTTR) through rapid diagnosis and immediate parts availability.
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APS OnboardPower

Service for APS on-board converters

Long-term onboard power supply.

In rail and urban transport, auxiliary systems are the cornerstone of passenger comfort and vehicle operation. We offer comprehensive lifecycle support for our converters, inverters, and battery chargers to ensure your fleet remains operational and efficient for decades. APS on-board network converters are designed for maintenance-free operation for over 20 years. Should a failure occur nonetheless, repairs are carried out in our service workshop in Niederbuchsiten, Switzerland. Every repaired unit is subjected to high-voltage testing and returned with a repair report.

  • Repairs & Spare Parts Support that lasts as long as the train. We guarantee the availability of spare parts for the entire vehicle service life. Defective equipment is repaired in our specialised service workshop in Niederbuchsiten, Switzerland.
  • Maintenance & Lifecycle Support: Extending the lifespan of your fleet. Our onboard network converters are maintenance-free and designed for 20 years or more of operation. To ensure deployment for a further 20 years, we recommend a major overhaul: Key components are replaced preventatively and the unit is tested under high voltage.
  • Retrofit & Modernisation  We specialise in „drop-in“ replacement solutions for onboard power converters from other manufacturers, which fit existing mechanical and electrical interfaces. Our modular FMC technology enables us to equip older vehicles with state-of-the-art power electronics, without requiring extensive re-engineering and re-homologation of the complete vehicle.
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APS GridPower

Service for APS PowerLink

Reliable power supply for the emission-free construction site

APS PowerLink power supply systems are designed for high availability. The APS Service Level concept ensures high system availability through spare modules and on-site service technicians. Software diagnostics and updates are carried out by our engineers at the Niederbuchsiten site.

  • Commissioning & Integration We don't just supply hardware; we ensure your power supply is correctly installed, commissioned, and tested. 
  • First Level Support For prompt support in the event of a fault, our trained local contract partners will ensure repairs are carried out; remote diagnosis via the backend and local spare parts inventory are of central importance in this process.
  • Second Level Support With technical expertise, we support our on-site contractual partners. Furthermore, we monitor the condition of the system in the backend, assist with fault diagnosis, and update the software.
  • Preventative maintenance Predictive maintenance for investment. Trained technicians carry out regular safety inspections (according to local standards) and maintenance on air cooling systems and power electronics to prevent downtime before it occurs.
  • Fast response & spare parts We maintain a dedicated stock of critical components on-site and at our Swiss headquarters. In the event of a failure, our aim is to minimise the Mean Time To Repair (MTTR) through rapid diagnosis and immediate parts availability.
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Contact

Contact us

Ready to discuss your project or application requirements with us?

You can reach us by phone on +41 62 389 88 88 or by email at

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